Where is Desi Knowledge located?
Even though our products originate from far away, everything available on our site is stocked right here in USA. Your order is filled and shipped from our warehouse in California.


How soon does Desi Knowledge ship my order once I place it?
We ship either the same day or the next business day!


Where do you ship to?
We ship to USA and Canada.


How does Desi Knowledge ship my order?
Desi Knowledge offers several different options through the US Postal Service (USPS):
- USPS Media Mail: Media Mail is the most economical choice and takes approximately 1-2 weeks.
- USPS Priority Mail: Priority Mail generally requires 2-3 days to arrive.
- USPS Express Mail: Express Mail is the fastest service the USPS offers. Deliveries can be expected as soon as overnight.
- USPS Airmail: We use this service for all international orders. This takes 1-3 weeks.

Desi Knowledge always pays for order tracking and delivery confirmation on all our shipments. For more information, check out our shipping information page.


How much is shipping?
Shipping rates are very reasonable -- and much less than ordering from sites that are based abroad. For a full set of shipping rates for all our delivery methods, see our shipping information page.


How long does it take for me to receive my order once placed?
Each order ships from our warehouse the next business day after the order is placed. The actual delivery time differs depending on the type of shipping you have selected. Complete information on delivery time is available on our shipping information page.


How can I know my order status once I've placed my order?
Our goal is complete customer service, and tracking orders is no different. As soon as your order ships we will send you a confirmation email with an order tracking number. Each shipment can be tracked online via the Postal Service’s website (www.usps.com).


Is it safe to put my credit card information?
Of course! Desi Knowledge guarantees you the absolute security with every transaction. You can always feel certain that your credit card information is safe with us. Our site uses both data encryption and instant processing via a gateway to ensure the highest level of security. You’ll know that your data is safely encrypted when the page requiring your credit card information has a lock icon ( ) on it. This icon indicates that information is being sent over a secure connection.

Gateway processing means that the information never goes to us. Instead, it is routed to a merchant gateway called Authorize.net, a service trusted by shoppers at over 100,000 web-based merchants. Authorize.net http://www.authorize.net/resources/howitworksdiagram/ processes your transaction in a couple of seconds -- all while you are online.

What this all means is that Desi Knowledge doesn’t ever touch your information and that your privacy and critical data are processed safely and securely.